Privacy Policy

Privacy Policy for The Foot Clinic Leeds

1. Introduction

This Privacy Policy explains how The Foot Clinic Leeds collects, uses, and protects your personal information. We are committed to safeguarding your privacy and complying with all applicable data protection laws, including the UK General Data Protection Regulation (GDPR).

2. Information We Collect

We may collect the following information about you:

Personal Information:

·      Name

·      Date of birth

·      Contact details (address, phone number, email address)

·      Medical history (including existing conditions, medications, allergies)

·      Foot health information (e.g., symptoms, diagnosis, treatment plans)

·      Emergency contact information

Financial Information:

·      Payment details such as method of payment used

·      Please note we do NOT store card details

3. How We Collect Information

We collect information from you in several ways, including:

·      Directly from you: When you register as a patient, book appointments, provide medical history, or communicate with us (e.g., by phone, email, or in person).

·      From your medical records: If you provide us with consent, we may obtain information from other healthcare providers (e.g., GPs).

·      Through our online booking system: When you use our online platform to book appointments or access your records.

4. How We Use Your Information

We use your information for the following purposes:

·      Providing treatment: To assess your foot health, diagnose conditions, develop and deliver treatment plans, and provide ongoing care.

·      Managing appointments: To schedule and manage your appointments, send reminders, and communicate with you about your appointments.

·      Billing and insurance: To process payments, submit claims to insurance companies, and manage your account.

·      Improving our services: To analyse patient data to improve our services, develop new treatment options, and ensure the quality of our care.

·      Communicating with you: To send you appointment reminders, updates on your treatment, and relevant health information.

·      Complying with legal and regulatory requirements: To comply with legal and regulatory obligations, such as record-keeping requirements and data protection laws.

5. Online Booking System

Our online booking system is designed to be secure and user-friendly. We take appropriate technical and organisational measures to protect your information from unauthorised access, use, or disclosure.

6. Data Security

We implement appropriate security measures to protect your personal information from unauthorised access, use, or disclosure. These measures include:

·      Access controls: Limiting access to your information to authorised personnel.

·      Data encryption: Encrypting sensitive data.

·      Antivirus and anti-malware software: Implementing and maintaining antivirus and anti-malware software.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. We may retain your records for a longer period for legal, regulatory, or business purposes (e.g., for legal claims or audits).

8. Your Rights

You have the following rights regarding your personal information:

·      Right of access: You have the right to request access to your personal information.

·      Right to rectification: You have the right to request the correction of inaccurate or incomplete information.

·      Right to erasure: You have the right to request the deletion of your personal information in certain circumstances.

·      Right to restriction of processing: You have the right to request the restriction of processing of your personal information in certain circumstances.

·      Right to data portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

·      Right to object: You have the right to object to the processing of your personal information in certain circumstances.

9. Contact Us

If you have any questions about this Privacy Policy or our data protection practices, please contact us at:

Mail:

The Practice Manager

The Foot Clinic Leeds

The Gatehouse Business Centre

Mansion Gate

Leeds

LS7 4RF

Tel: 0113 266 7884

e-mail:  info@thefootclinicleeds.co.uk

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website at www.thefootclinicleeds.co.uk