FAQ's

Frequently Asked Questions

How do I book an appointment?

You can either book online at any time by clicking here or give us a call during normal working hours. If you have never been before we will need your name, date of birth and contact details. We do not charge anything in advance so you only pay on the day after the treatment has taken place.

What patient communication will I get?

All patients have the option to "opt in" or "opt out" at any time to receive text and e-mail communication from us.

If you "Opt In" reminders are sent to you at the time an appointment is made, 7 days before and 24 hours before the appointment. We will also notify you if the appointment is changed or cancelled too.

To change your preferences please call us on 0113 266 7884.

How do I cancel or change my appointment?

If you are unable to attend your appointment for whatever reason please contact us on 0113 266 7884 giving at least 24 hours notice, we will happily cancel and rearrange your appointment for you

If you fail to attend or cancel your appointment providing 24 hours notice you may be charged a £10 DNA (Did Not Attend) fee.

I need to be seen sooner do you have a cancellation list?

We operate a cancellation list, if you would like adding to the list to possibly be seen sooner than your scheduled appointment please call to let us know and we will happily call you back should an alternative date and time become available to see if its convenient for you

Do you provide home visits?

If you are housebound and live within 3 miles of the clinic, we offer a home visit service on Thursdays each week. This can only be booked over the phone on 0113 266 7884 and costs more than appointments in clinic. On the morning of the visit the podiatrist will work out the best route to see the booked in patients for that day and we can therefore not provide a time. The podiatrist will call when leaving the clinic or the house before you to advise they are on their way.

Is there parking?

We have 2 dedicated patient parking spaces, if you arrive early and both spaces are in use please patiently wait for the previous patient to leave. We have a 5 minute buffer between appointment's to help with parking. There is alternative on street parking available close by.

What are the directions?

As the clinic is located up a private drive the postcode does not work on Sat Nav and will take you further up Mansion Gate and into the housing estate. For detailed directions to the clinic by car, bus or walking please click here.

What should I do if I think I need Nail Surgery?

Please book a routine appointment and the podiatrist will perform an assessment and discuss all options with you. If surgery is required this will be planned at a later date and have 2 member of the team present throughout. A small non returnable £50 deposit is required to book the clinic room for 1 hour and allocate 2 team members.

What should I do before my appointment?

We kindly ask for patients to remove nail varnish or gel nails before the appointment to allow nail assessment and optimal treatment to be carried out. Please also make sure you have a list of all your medication and advise us if anything changes.

What should I do after my appointment?

Please follow any advice provided by the podiatrist. If you are unhappy with your treatment for any reason please call and let us know. If you are still experiencing any pain or discomfort after treatment please contact the clinic. When notified of a issue within 2 weeks of treatment, eg corn still painful after leaving, we will book you back in free of charge for a review of the problem.

Types of Appointment

As many bookings are now made online mistakes occasionally happen, please ensure the booking you make is for the correct type of treatment you require. We have a team of podiatrists and aim to offer you the best care possible within your first appointment.

Book a "Verruca Assessment"

If you would like us to assess and confirm Verruca diagnosis and discuss and provide available treatment options at the clinic including Swift Microwave Therapy.

Book a "Biomechanical Assessment"

If you are 16 or over and suffering with foot pain/discomfort please request a "Biomechanical Assessment" and the system will automatically choose a team member that specialises in muscular skeletal problems which may also include providing and fitting of insoles.