Terms & Conditions
Who we are
The Foot Clinic Leeds is the trade name of our private podiatry practice located in multiple locations in Leeds providing podiatry and chiropody services. Our registered company name is S&D Podiatry Ltd
We are located at:
The Foot Clinic Leeds
The Gatehouse Business Centre
Mansion Gate
Leeds
LS74RF
The Foot Clinic Leeds
141 Long Causeway
Leeds, West Yorkshire
LS16 8EX
0113 266 7884
Terms and Conditions of Service
1. Introduction
1.1. These Terms and Conditions of Service ("Terms") govern the relationship between The Foot Clinic Leeds ("Clinic" or "We") and the individual seeking podiatry/chiropody services ("Patient" or "You"). By engaging our services, you agree to comply with and be bound by these Terms.
2. Services
2.1. The Clinic shall provide podiatry services in accordance with applicable laws and regulations, including those outlined by the Health and Care Professions Council (HCPC).
3. Appointment Booking
3.1. Appointments can be scheduled by contacting our Clinic via phone, email, or our online booking system.
3.2. Appointments are subject to availability and will be confirmed by the Clinic.
4. Patient Responsibilities
4.1. The Patient shall provide accurate and complete medical history information to the Clinic. We will not be responsible for issues arising from missing or inaccurate information.
4.2. The Patient must attend appointments punctually. Late arrivals may result in shortened consultation times or the appointment not going ahead.
4.3. The Patient must inform the Clinic of any changes to their contact information.
5. Patient Honesty and Disclosure
5.1. Honesty and Full Disclosure: We value honesty and open communication with our Patients. It is essential for us to provide the best possible care and services. Patients are expected to provide accurate and complete information regarding their medical history, conditions, and any other relevant details during appointments and interactions with our podiatry professionals.
5.2. Non-Responsibility for Misrepresentation: The Clinic cannot be held responsible for any issues or adverse outcomes that may arise as a result of a patient providing false, misleading, or incomplete information, whether intentional or unintentional. Patients are responsible for the accuracy and completeness of the information they provide.
5.3. Impact on Diagnosis and Treatment: Providing inaccurate or incomplete information may impact the accuracy of diagnosis and the effectiveness of treatment or services. Patients are encouraged to share all pertinent details related to their health and medical history to ensure safe and appropriate care.
5.4. Patient Accountability: Patients are accountable for the consequences of any misrepresentations or omissions of information, including any resulting medical or legal implications.
5.5. Professional Judgment: Our podiatry professionals rely on the information provided by patients to make informed decisions regarding diagnosis, treatment, and care plans. The Clinic's actions and recommendations are based on the information available at the time of the consultation.
5.6. By engaging in our services, patients acknowledge and accept the terms and conditions outlined in this section regarding honesty, disclosure, and the Clinic's non-responsibility for issues arising from patient misrepresentation. Open and truthful communication is fundamental to ensuring the best possible care and outcomes.
6. Fees and Payment
6.1. The Patient shall be responsible for the payment of all fees associated with services provided by the Clinic.
6.2. Fees are listed on our website and in Clinic, which may be subject to change with prior notice.
6.3. Payment can be made by cash, credit/debit card, gift card or other methods as agreed upon with the Clinic.
7. Cancellation, Rescheduling, and Did Not Attend (DNA)
7.1. The Patient must provide at least 24 hours notice to cancel and or reschedule an appointment, or a DNA fee may apply.
7.2. The Patient agrees to call or e-mail the Clinic to cancel or reschedule all appointment, messages left outside normal working hours are accepted as notifying us in advance as long as 24 hours notice is provided
7.3. Failure to attend a scheduled appointment may result in future appointments being charged in full in advance.
8. Data Protection
8.1. The Clinic complies with all applicable data protection laws, including the General Data Protection Regulation (GDPR).
8.2. The Clinic will only collect and process your personal information as necessary for the provision of podiatry services.
9. Complaints
9.1. If the Patient has any concerns or complaints, they should contact the Clinic promptly. We will aim to resolve issues in accordance with our complaints procedure and HCPC regulations.
10. Termination
10.1. The Clinic reserves the right to terminate the provision of services to the Patient in accordance with applicable laws and regulations.
11. Governing Law
11.1. These Terms and the provision of services by the Clinic shall be governed by and construed in accordance with English law. Any disputes will be subject to the exclusive jurisdiction of the English courts.
12. Changes to Terms
12.1. The Clinic reserves the right to update these Terms from time to time. Updates will be published on the website and available to view in Clinic.
13. Insurance
13.1. The Patient is responsible for their own insurance coverage related to podiatry services received at the Clinic.
13.2. The Patient must claim all costs from their insurance company directly using the receipt provided by us in Clinic at the end of the appointment.
14. Obligations of the Patient
14.1. The Patient is responsible for verifying that the services offered by the Clinic meet their individual podiatry needs.
15. Zero Tolerance Policy
15.1. The Clinic operates a zero-tolerance policy towards any form of verbal or physical abuse towards our staff.
16. Consent Procedure
16.1. In order to provide any service, the Clinic will require the Patient's signed consent, obtained in accordance with applicable laws and regulations.
16.2. The new patient information sheet is the primary document used to collect the Patients information and signed consent.
16.3. You may also be asked to sign additional consent for other procedures as and when required such as Nail surgery
16.4. The signed documents will cover more detailed approval that must be read and signed prior to treatment commencing.
16.5. If you choose not to sign the consent forms or provide the required information then treatment is not possible
16.6. All consent documents will be digitally stored with your patient data and paperwork disposed of via relevant confidential waste.
17. Appointment Times
17.1. The Clinic is committed to accommodating appointment times that are convenient for the Patient. Specific time slots will be provided within a given window to offer flexibility.
17.2. While We strive to adhere to the scheduled appointment times, there may be instances when appointments run over the allocated time. We understand the value of your time and will make every effort to minimise these occurrences, ensuring that your appointments are as punctual as possible while maintaining the quality of care provided. Your understanding and patience in such situations are greatly appreciated.
18. Private Prescriptions
18.1. Prescription Services: The Clinic may issue private prescriptions to Patients when medically appropriate or provide an Order Form which can be used at the pharmacy and in accordance with applicable regulations. Private prescriptions are typically required for medications not able to be purchased over the counter such as antibiotics.
18.2. Prescription Fees: Patients acknowledge that private prescriptions are subject to prescription fees.
18.3. Patients can only use this service if they have an appointment with a suitably qualified podiatrist, where this is not possible due to availability the Patient will be advised to contact their GP.
19. Car Park Services
19.1. Free Onsite Car Parking: We are pleased to provide our patients with the convenience of free onsite car parking facilities. These parking spaces are intended for the use of our patients during their appointments and visits to our Clinic.
19.2. Responsibility for Vehicles and Belongings: While We offer onsite car parking as a complimentary service, please be aware that We cannot accept responsibility for the security or safety of vehicles parked on our premises. Patients are advised to take precautions to secure their vehicles and personal belongings. This includes ensuring that vehicles are locked, and valuable items are not left in plain sight.
19.3. Loss or Damage: We regret that We cannot be held responsible for any loss, theft, damage, or vandalism to vehicles or personal property that may occur while parked on our premises. Patients utilise our car park facilities at their own risk.
19.4. Vehicle Restrictions: Patients are requested to park their vehicles in designated parking areas only and adhere to any posted restrictions or guidelines related to parking. Parking in a manner that obstructs access or inconveniences others is discouraged.
19.5. By utilising our onsite car parking facilities, Patients acknowledge and accept the terms and conditions outlined in this section. While We strive to provide a safe environment, patients are responsible for taking precautions to protect their vehicles and belongings.
See our privacy policy for more information.
